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- Inbound email requests went to the wrong person or lost.
- No central list of projects and their progress.
- Current staff is not following the correct procedures.
- Issues with correct document, version and security.
- Difficult for all parties to collaborate using email threads.
- Tracking multiple emails makes it difficult on managers.
- No central reporting for evidence.
- Difficult to ensure the right person is completing the right task on the right day with correct documents.
- Difficult to ensure follow-up with escalation until closure.
- Difficult to ensure tasks are transferred if staff leaves.
- No reporting to show that obligations were met.